Terms of Service

Thank you for choosing Tech Van-Ess for your website, app, software development, and graphic design needs. By engaging our services, you agree to be bound by these terms and conditions.

1. Payment Terms

1.1 Deposit Requirements

• A 50% deposit of the total project fee is required before work commences on all projects.
• The remaining 50% balance is due upon project completion and before final delivery of files/assets.
• All fees must be finalized and agreed upon in writing before the project begins.

1.2 Payment Methods

• Accepted payment methods include bank transfer, mobile money, and other agreed-upon methods.
• All payments must be made in the currency specified in the project agreement.

1.3 Late Payments

• Final deliverables will not be released until full payment is received.
• Projects may be suspended if payment terms are not met within the agreed timeframe.
• Late payment fees may apply for invoices overdue by more than 14 days.

2. Revision Policy

2.1 Website, App & Software Development

• Each project includes two (2) complimentary revisions during the development phase.
• Additional revisions beyond the initial two will be charged at an agreed-upon hourly rate or fixed fee, depending on the scope of changes requested.
• We reserve the right to include additional complimentary revisions if the requested changes are deemed reasonable and minor in scope.

2.2 Graphic Design Services

2.3 Revision Guidelines

• Revisions must be clearly communicated in writing with specific details about requested changes.
• Excessive or scope-changing revisions may be subject to additional fees, even within the complimentary revision allowance.
• Each revision request will be reviewed to determine if it falls within the project scope.

3. Meeting Policy

3.1 Scheduling

• Meetings are strictly by appointment only and must be scheduled in advance.
• Meetings can be conducted online via video call or in person, based on mutual availability and preference.
• Minimum 24-hour notice is required for meeting cancellations or rescheduling.

3.2 In-Person Meeting Locations

• Face-to-face meetings will be held at public venues such as coffee shops, restaurants, or similar public establishments.
• For professional and safety reasons, we do not conduct meetings at private residences, houses, hotels, hostels, or Airbnbs.

3.3 Transportation Costs

• For in-person meetings, the client is responsible for covering transportation costs (fuel) to and from the meeting location.
• Transportation fees will be discussed and agreed upon prior to scheduling the meeting.

4. Project Timeline & Delivery

4.1 Timeline Establishment

• Timelines for project completion will be established at the project's outset and confirmed in writing.
• Timelines may be adjusted if additional paid revisions are requested or if client delays occur.

4.2 Client Responsibilities

• Timely provision of content, assets, feedback, and approvals is essential for meeting project deadlines.
• Delays caused by late client feedback may extend the project timeline accordingly.

4.3 Delivery

• Final deliverables will be provided in the format specified in the project agreement.
• All work remains the property of StackWave Digital until full payment is received.

5. Intellectual Property Rights

5.1 Ownership Transfer

• Upon receipt of full payment, all intellectual property rights for the final deliverables will be transferred to the client.
• Prior to full payment, all work remains the exclusive property of StackWave Digital.

5.2 Portfolio Usage

• We reserve the right to showcase completed projects in our portfolio, website, and marketing materials unless otherwise agreed in writing.
• Clients may request confidentiality agreements for sensitive projects.

5.3 Third-Party Assets

• Any third-party assets (stock photos, fonts, plugins, etc.) used in projects may require separate licensing.
• Clients are responsible for obtaining necessary licenses for third-party assets if not included in the project scope.

6. Confidentiality

• We maintain strict confidentiality regarding all client information and project details.
• Client data will not be shared with third parties without explicit consent, except as required by law.
• Non-disclosure agreements (NDAs) can be provided upon request for sensitive projects.

7. Warranties & Limitations

7.1 Service Warranty

• We guarantee that all work will be performed professionally and meet industry standards.
• Bug fixes and technical support are provided for 30 days after project delivery at no additional cost.
• Extended support and maintenance plans are available separately.

7.2 Limitation of Liability

• Our liability is limited to the total amount paid for the specific project in question.
• We are not liable for indirect, consequential, or incidental damages arising from the use of our services.
• We are not responsible for losses due to third-party service failures (hosting, payment gateways, etc.).

8. Termination

8.1 Client Termination

• Clients may terminate a project at any time with written notice.
• The deposit is non-refundable, and clients will be billed for all work completed up to the termination date.
• Partial deliverables may be provided at our discretion.

8.2 Our Termination Rights

• We reserve the right to terminate a project if payment terms are not met or if the client violates these terms.
• We may terminate projects that request illegal, unethical, or harmful content.

9. Dispute Resolution

• Any disputes will first be addressed through good-faith negotiation between both parties.
• If resolution cannot be reached, disputes will be settled through mediation or arbitration in Accra, Ghana.
• These terms are governed by the laws of Ghana.

10. Modifications to Terms

• We reserve the right to update these terms at any time.
• Clients will be notified of significant changes via email.
• Continued use of our services after modifications constitutes acceptance of the updated terms.