Terms of service

1.1 Deposit requirements

• A 50% deposit of the total project fee is required before work commences on all projects.
• The remaining 50% balance is due upon project completion and before final delivery of files and assets.
• All fees must be finalised and agreed upon in writing before the project begins.

1.2 Payment methods

• Accepted payment methods include bank transfer, mobile money and other agreed-upon methods.
• All payments must be made in the currency specified in the project agreement.

1.3 Late payments

• Final deliverables will not be released until full payment is received.
• Projects may be suspended if payment terms are not met within the agreed timeframe.
• Late payment fees may apply for invoices overdue by more than 14 days.

2.1 Website, app and software development

• Each project includes two complimentary revisions during the development phase.
• Additional revisions beyond the initial two will be charged at an agreed-upon hourly rate or fixed fee, depending on the scope of changes requested.
• We reserve the right to include additional complimentary revisions if the requested changes are deemed reasonable and minor in scope.

2.2 Graphic design: flyers and general design work

• Two complimentary revisions are included with each design project.
• Any revisions beyond the initial two will incur additional charges.

2.3 Graphic design: logo design

• Clients receive three initial logo concept samples to choose from.
• Once a concept is selected, two complimentary revisions are included to refine the chosen design.
• Additional revisions beyond this will be charged separately.

2.4 Revision guidelines

• Revisions must be clearly communicated in writing with specific details about requested changes.
• Excessive or scope-changing revisions may be subject to additional fees, even within the complimentary revision allowance.
• Each revision request will be reviewed to determine whether it falls within the project scope.

3.1 Scheduling

• Meetings are strictly by appointment only and must be scheduled in advance.
• Meetings can be conducted online via video call or in person, based on mutual availability and preference.
• A minimum of 24 hours notice is required for meeting cancellations or rescheduling.

3.2 In-person meeting locations

• Face-to-face meetings are held at public venues such as coffee shops, restaurants or similar public establishments.
• For professional and safety reasons, we do not conduct meetings at private residences, houses, hotels, hostels or short-let apartments.

3.3 Transportation costs

• For in-person meetings, the client is responsible for covering transportation costs to and from the meeting location.
• Transportation fees will be discussed and agreed upon prior to scheduling the meeting.

4.1 Timeline establishment

• Timelines for project completion are established at the outset of the project and confirmed in writing.
• Timelines may be adjusted if additional paid revisions are requested or if client delays occur.

4.2 Client responsibilities

• Timely provision of content, assets, feedback and approvals is essential for meeting project deadlines.
• Delays caused by late client feedback may extend the project timeline accordingly.

4.3 Delivery

• Final deliverables are provided in the format specified in the project agreement.
• All work remains the property of StackWave Limited until full payment is received.

5.1 Ownership transfer

• Upon receipt of full payment, all intellectual property rights for the final deliverables are transferred to the client.
• Prior to full payment, all work remains the exclusive property of StackWave Limited.

5.2 Portfolio usage

• We reserve the right to showcase completed projects in our portfolio, website and marketing materials unless otherwise agreed in writing.
• Clients may request confidentiality agreements for sensitive projects.

5.3 Third-party assets

• Any third-party assets (stock photos, fonts, plugins and similar) used in projects may require separate licensing.
• Clients are responsible for obtaining necessary licences for third-party assets if not included in the project scope.

• We maintain strict confidentiality regarding all client information and project details.
• Client data will not be shared with third parties without explicit consent, except as required by law.
• Non-disclosure agreements can be provided upon request for sensitive projects.

7.1 Service warranty

• We guarantee that all work will be performed professionally and meet industry standards.
• Bug fixes and technical support are provided for 30 days after project delivery at no additional cost.
• Extended support and maintenance plans are available separately.

7.2 Limitation of liability

• Our liability is limited to the total amount paid for the specific project in question.
• We are not liable for indirect, consequential or incidental damages arising from the use of our services.
• We are not responsible for losses due to third-party service failures such as hosting or payment gateways.

8.1 Client termination

• Clients may terminate a project at any time with written notice.
• The deposit is non-refundable, and clients will be billed for all work completed up to the termination date.
• Partial deliverables may be provided at our discretion.

8.2 Our termination rights

• We reserve the right to terminate a project if payment terms are not met or if the client violates these terms.
• We may terminate projects that request illegal, unethical or harmful content.

• Any disputes will first be addressed through good-faith negotiation between both parties.
• If resolution cannot be reached, disputes will be settled through mediation or arbitration in Accra, Ghana.
• These terms are governed by the laws of Ghana.

• We reserve the right to update these terms at any time.
• Clients will be notified of significant changes by email.
• Continued use of our services after modifications constitutes acceptance of the updated terms.